Installing new technology without first rethinking the way you do business is commonly considered a recipe for disappointment. A quick Web search finds scores of references to the danger of "paving the cow path" and assorted other clich

Steve Towns, Editor Steve Towns  | 

Steve Towns is the former editor of Government Technology, and former executive editor for e.Republic Inc., publisher of GOVERNING, Government TechnologyPublic CIO and Emergency Management magazines. He has more than 20 years of writing and editing experience at newspapers and magazines, including more than 15 years of covering technology in the state and local government market. Steve now serves as the Deputy Chief Content Officer for e.Republic.