Phoenix Recognized for use of Mobile Technology in Neighborhood Inspections

The city of Phoenix Neighborhood Services Department (NSD) recently was recognized nationally for use of mobile technology to allow code enforcement inspectors to access databases remotely by using computer laptops and the citywide wireless network.

The National Association of State Chief Information Officers and the Public Technology Institute selected NSD as one of 23 programs nationwide with a "Best in Tech" annual award for enhancing government services through innovative adaptations of technology.

Use of the computer laptops by approximately 80 inspectors and field supervisors improved customer service by giving residents immediate answers in the field, improved productivity by giving inspectors in-the-field data entry and data retrieval capability and reduced costs associated with fuel and vehicle wear.

The department last year resolved more than 50,000 code enforcement cases throughout the city.

KW