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Videos
March 21, 2013
Date: Thursday, March 21, 2013
Time: 10:00AM PDT / 1:00PM EDT
Duration: 1 Hour
Thursday, March 21, 2013
10:00 AM PT / 1:00 PM ET
Duration: 60 minutes
Every community has various types of events that result in the activation of their Emergency Operations Center which range from weather events to major fires.
At the same time, every local and state government has call centers to handle non-emergency phone calls such as paying bills, permits and all manner of other services. Collecting and analyzing information about specific citizen concerns during the event, and getting out official, reliable information to citizens can prove challenging. Learn how your Call Center, whether or not it uses a single number such as 311, can assist in Emergency Operation Center activations by providing current data on where specific issues are located, assist with secondary response to the incident, and provide much needed information to assist emergency personnel respond to the issue at hand.
Speakers:
Bill Schrier
Director
Digital Communities
Clarke Bellamy
311 Business Coordinator
City of Calgary
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