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Videos
February 21, 2012
Date: Tuesday, February 21, 2012
Time: 11:00AM PST / 2:00PM EST
Duration: 1 Hour
Like most municipalities today, the City of Calgary in Alberta, Canada is under increasing pressure to reduce overhead while still providing a wide array of services to its citizens. The Internet is essential for providing some of these services efficiently, but, like many government websites, the site was so difficult to navigate even city staff could not find the information they needed.
To address this problem, the city completely overhauled their site’s user experience to create a search-centric website that allows visitors to quickly find the information they need. The result: an increase in search usage from 4% to 65% and a decrease in the need to utilize valuable government resources to service citizens over the phone or in-person.
Join this webcast to learn:
Moderator:
John Miri
Editor-in-Chief
Center for Digital Government
Speakers:
Paul Taylor
Team Lead for Corporate Web Services
City of Calgary
Fraser MacKenzie
Enterprise Sales Engineer
Google, Inc.
For questions, please contact:
800-940-6039 ext 1410
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