February 21, 2012

Date: Tuesday, February 21, 2012
Time: 11:00AM PST / 2:00PM EST
Duration: 1 Hour

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Like most municipalities today, the City of Calgary in Alberta, Canada is under increasing pressure to reduce overhead while still providing a wide array of services to its citizens. The Internet is essential for providing some of these services efficiently, but, like many government websites, the site was so difficult to navigate even city staff could not find the information they needed.

To address this problem, the city completely overhauled their site’s user experience to create a search-centric website that allows visitors to quickly find the information they need. The result: an increase in search usage from 4% to 65% and a decrease in the need to utilize valuable government resources to service citizens over the phone or in-person.

Join this webcast to learn:

  •     How Calgary implemented a search-centric website
  •     How a search-centric website benefits both citizens and city staff
  •     How you can leverage the right technology to improve your own government website


Moderator:
 
John Miri

Editor-in-Chief
Center for Digital Government

Speakers:
 
Paul Taylor

Team Lead for Corporate Web Services
City of Calgary    

Fraser MacKenzie
Enterprise Sales Engineer
Google, Inc.

 

 

Google

 

 

 

 

For questions, please contact:

Michael Shane

800-940-6039 ext 1410

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