December 7
Duration: 1 hour

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This is the era of greater expectations for citizen engagement. Constituents expect to instantly obtain information, report problems or submit service requests to their local government at any time by any means. Widespread budget cuts, mobility and extensive access to the internet is driving the need to develop a new approach to responding to citizen service requests.

Join Bert Jarreau, CIO of the National Association of Counties and the Center for Digital Government, as we present an informative webinar on citizen engagement. During this webinar we will discuss:

  • How the mobility and transparency movement is driving constituents to interact with their government
  • The value of increasing successful and up-to-date citizen interactions
  • Low cost, rapid implementation options to streamlining citizen engagement
  • How an end-to-end integrated citizen request framework will streamline information, managing the back-office processing, and utilize agency resources efficiently


Bert Jarreau
Chief Information Officer
National Association of Counties

Guy Cavallo
Senior Government Strategist

Mike Hollibaugh
Director of Community Services
City of Carmel, IN

Joe Morris
Lead Analyst
Center for Digital Government



For questions, please contact: 
Michael Shane
916-932-1300 ext. 1410



In Cooperation with:




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