November 10, 2010
Date: Wednesday, November 10, 2010
Time: 11:00AM PST / 2:00PM EST
Duration: 1 Hour
Ottawa County, Michigan, has successfully delivered one of the most comprehensive Electronic Content Management (ECM) systems anywhere in the United States. Their best-practice project came in under budget while delivering powerful new benefits in customer satisfaction, worker productivity, labor costs, and even worker job satisfaction. Most importantly, the next-generation system allowed county workers to shift away from “paper pushing” and on to higher-value tasks that matter to citizens.
Join Government Technology and the Center for Digital Government for a live, interactive webinar on this best practice in Electronic Content Management (ECM).
You will learn:
- How Ottawa County, Michigan, completed their project successfully and under budget
- What benefits the Ottawa court system is already realizing, and how further savings could be unlocked in future years
- Why government leaders nationwide are looking to ECM at this time of critical services and diminished revenues
- How you can reduce labor costs and free workers up for higher-value tasks that improve the quality of citizen services
Senior Fellow, Center for Digital Government
Former Director of E-Government, State of Texas
Kevin J. Bowling, JD
20th Circuit Court
Ottawa County Probate Court
Daniel C. Krueger, CCO, MCCO
Ottawa County Clerk
Director of Government Sales
Hyland Software, Inc.