August 9

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Denver’s Deputy CIO Christine Binnicker will discuss how the city/county is using its 311 platform to empower residents and employees to resolve issues faster, engage the public through various modes of communication, and evolve its processes and infrastructure through automation. She will share best practices and lessons learned along the way, and how these steps are helping Denver become a smarter and more connected community.

This webinar will provide an opportunity to hear directly from the city/county of Denver and Salesforce on how modern CRM solutions can help:

• Provide the tools and foundation for citizens to be self-reliant and take action to improve the community
• Build trust, drive accountability and provide transparency
• Support data-driven decisions that lead to improved outcomes
• Bridge the gap between citizens and government to create connected cities


Christine Binnicker

Christine Binnicker

Deputy CIO, Technology Services, City of County of Denver

Geo George

Geo George

Senior Manager, Public Sector Sales & Field Programs, Salesforce

Paul Clanton

Paul Clanton — Moderator

Senior Fellow, Center for Digital Government