January 18

Watch Now

On January 18th, join the City of Charlotte, NC and ArchiveSocial for an interactive discussion about how social media can be used to engage citizens -- whether it’s to share feel good stories, or to navigate more volatile subjects.

Strategic Communications Manager Ken Brown will share a brief history of Charlotte’s social media and will highlight some of the city’s more light hearted moments online. He will then discuss the more serious topic of last summer’s officer involved shooting and the ensuing riots, and how the city’s open archive of their social media records played a role in the aftermath.

This webinar will provide you with an opportunity to hear directly from the City of Charlotte, NC  and ArchiveSocial to learn:

  • How the City of Charlotte engages with citizens on social media
  • Real life examples of the benefits and liabilities Charlotte has encountered when using social media.
  • How to mitigate risks and liabilities through the use of social media policy and cost-effective tools.
  • How an open archive can help your agency manage multiple requests for records with minimal effort



Ken Brown

Ken Brown

Strategic Communications Manager, City of Charlotte

Anil Chawla

Anil Chawla

Founder & CEO, ArchiveSocial

Morgan Wright

Morgan Wright — Moderator

Senior Fellow, Center for Digital Government