11AM PT, 2PM ET
Today’s citizens expect a more advanced, more digital customer experience. Across industries – whether large or small, public or private – the customer experience has become a strategic differentiator that’s core to any organization’s success.
Join us on January 11, 2018, at 11 am Pacific/2 pm Eastern to hear how government organizations are using modern contact center technology to transform the customer experience, enhance operations, engage employees and optimize operations.
We will also discuss:
• How modern, easier-to-manage contact center technology allows organizations to focus on service delivery rather than backend technology
• How newer contact center solutions enable greater flexibility in how agencies respond and react to their citizen customers
• Cross-industry contact center tips and trends that allow organizations to elevate the customer experience