Overview

January 11
11AM PT, 2PM ET

Register

Today’s citizens expect a more advanced, more digital customer experience. Across industries – whether large or small, public or private – the customer experience has become a strategic differentiator that’s core to any organization’s success.

Join us on January 11, 2018, at 11 am Pacific/2 pm Eastern to hear how government organizations are using modern contact center technology to transform the customer experience, enhance operations, engage employees and optimize operations.
We will also discuss:
• How modern, easier-to-manage contact center technology allows organizations to focus on service delivery rather than backend technology
• How newer contact center solutions enable greater flexibility in how agencies respond and react to their citizen customers
• Cross-industry contact center tips and trends that allow organizations to elevate the customer experience

Speakers

Frank Tersigni

Frank Tersigni

Chief Customer Officer, Altivon

Harold Tuck

Harold Tuck

Former Chief Information Officer, County of San Diego Technology Office

Paul Clanton

Paul Clanton — Moderator

Senior Fellow, Center for Digital Government