Overview

June 26
11AM PT, 2PM ET

Watch Now

In the corporate world, excellent customer service wins loyalty and trust. A well-designed, cloud-based contact center solution can do the same for government.

Join us June 26 at 11:00 PT/2:00 ET to find out how Georgia’s Motor Vehicle Division adopted a cloud-based contact center to transform frustrated citizens into satisfied customers.

You’ll hear:

  • How a fully-integrated contact center solution can provide citizens consistent service, fast responses to inquiries and a choice of communications options.
  • How the Georgia Motor Vehicle Division realized additional benefits, including reduced costs and improved employee morale.
  • What to look for in a cloud-based contact center solution.

Speakers

Bill Ryan

Bill Ryan — Moderator

Senior Fellow, Center for Digital Government

Georgia Steele

Georgia Steele

Director, Motor Vehicle Division, Georgia Department of Revenue

Brian Spraetz

Brian Spraetz

Senior Product Marketing Manager, inContact