11AM PT, 2PM ET
Contact center modernization is a priority for many government agencies. But while agency leaders know they need to modernize, many don’t know how to begin. Government agencies may also be under the impression that contact center modernization is a massive, high-risk, all-or-nothing investment. But that isn’t the case.
Join us September 19 at 11:00 PT/2:00 ET as we examine three practical steps agencies can take to begin a contact center modernization journey today. You’ll hear:
- How to leverage existing technology and reduce costs while improving the citizen experience.
- How to improve employee morale and engagement and lower attrition through workforce optimization.
- Modernization in Practice: How the Indiana BMV modernized their IVR and reduced contact center calls by 200,000 annually.