June 1, 2011
Date: Wednesday, June 1, 2011
Time: 11:00AM PDT / 2:00PM EDT
Duration: 1 Hour
Let’s face it – today’s agency’s business is more than just one channel. Citizens are demanding multi-channel engagement with government agencies, and consistent, efficient delivery is critical to maximizing citizen engagement, lowering costs and delivering superior agency service.
Over 61% of American adults engage with their agencies online, and nearly half of those also use the telephone, a letter or in-person contact. Whether it’s digital, paper, social or voice, managing the lifecycle of content that serves the needs of citizens across channels can be overwhelming. Especially when citizens expect intuitive experiences with every interaction. Until recently, agencies have been treating each channel independently, causing an overload of content development and management, and ineffective, costly engagement patterns.
Join Government Technology and the Center for Digital Government for a live, interactive webinar that will discuss and demonstrate how to:
Liza Lowery Massey
Senior Fellow, Center for Digital Government
Former CIO, City of Los Angeles, CA
Former CIO, City & County of San Francisco, CA
Loni Kao Stark
Group Enterprise Solutions Manager
For questions, please contact:
800.940.6039 ext 1407
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