September 5, 2013

Date: Thursday, September 5, 2013
Time: 11:00AM PDT / 2:00PM EDT
Duration: 1 Hour


Thursday, September 5, 2013
11:00am PDT / 2:00pm EDT

Has your jurisdiction considered the future of 311 and its evolution?

311 systems have existed for years, and some would refer to them as legacy systems.  However, 311 systems can – and should – rise to the challenge of adapting to ever-growing and changing constituent needs.  Join Government Technology and the City of New York as we highlight the work being done locally, and how your jurisdiction can help move the needle with new technology advances.


Please join us for this complimentary, interactive webinar to learn about:
 

  •     The importance of developing a 311 integration roadmap
  •     What to look for when planning for enhancements to your current 311 systems
  •     Why integration is important and how technology can help solve 311-related business issues
  •     How to determine what modernization efforts your jurisdiction may require
  •     Improving the efficiency of contact center operations


Also featured will be Unisys’s 311 and Contact Center practice to discuss emerging trends in 311 and how taking advantage of new developments in these areas can positively impact service delivery to citizens.  Software AG will share the company’s experience with helping to “close the loop” with citizens by providing real-time, accurate and complete information and greater visibility into the resolution of cases through improved integration with back-end systems.

 Moderator:
Harold Tuck, Former CIO
San Diego County
Senior Fellow,
Center for Digital Government

Speakers:
George Wolff
Director, ADABAS Systems
IT Services
NYC DoITT

Yogi Muthuswamy
Sr. Engagement Manager
TCIS North America
Unisys

David Taylor
Vice President
State & Local Solutions
Software AG USA, Inc.

For questions or to register, contact:

Shayna M. Mayen
Government Technology
916-932-1314
smayen@govtech.com

Sponsored by:


| More