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From firefighting and social services to increased accessibility, public-sector agencies are using virtual and augmented reality to improve how staff train to interact with citizens — and it’s only the beginning.
As governments navigate the return to in-person work — or not — leaders must make deliberate efforts to make sure staff feel engaged and valued regardless of where they’re working from.
Chief information officer Peter Wallace, who oversees central IT for Virginia Beach, Va., discusses responding to crises, working toward digital equity and the benefits of data sharing.
The Biden administration’s proposals to increase funding for physical assets like roads are essential, but should not overshadow the need for digital infrastructure to maximize technology, equity and transparency.
The ability to verify online that someone is who they say they are is critical for an increasingly digital world. While a federal solution would be ideal, state-issued digital licenses are a move in the right direction.
A zero-trust environment may suggest a hardened cybersecurity posture, but it’s important to keep the approach in check. Some definitions that go beyond questioning trust in data may be impractical.
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GovQA, a company that makes software to help public agencies with records requests, has put out a report measuring the difficulty of the job over time, using data from its customers. Here's what they found.
Five years ago, a report from the municipal website builder OpenCities found many ways local governments needed to improve. Now a follow-up finds that they’ve improved in some areas, but still have plenty of work to do.
GovQA, which sells software to help the public sector handle public records requests, is putting out a quarterly index to benchmark how difficult the job is. By their measure, complexity has more than doubled since 2018.
The annual report from Search.gov, which aggregates statistics from searches performed on federal government websites, shows an increase in overall activity as well as several changes in topic interest.
Granicus, which has a wealth of data on the performance of emails sent from government to the public, has released statistics on which kinds of emails about the COVID-19 vaccines do best. Here are the big takeaways.
The nationwide communications network for public safety has come a long way since it started operating in 2018. New numbers from AT&T, the company hired to build out the network, illustrate how it continues to grow.
After Congress left state and local governments out of its massive pandemic relief package last month, new numbers are showing that employment in the hard-hit public sector has continued shrinking.
With little assistance from the federal government, state and local jurisdictions have shed hundreds of thousands of jobs. Now those trends have plateaued as vaccines make their way out to their first recipients.
There have been many success stories about government rapidly and effectively responding to the needs of the pandemic with technology. A new survey sheds some light on how the CARES Act helped make that happen.
A report finds that micromobility grew quickly from 2018 to 2019, though it remains concentrated in relatively few cities. Local governments have also found ways to curb problems such as improper parking and inequity.
The number of people working in local government continues to rise at a slow pace, and remains well below last year's level. However, the incoming administration has promised to prioritize state and local government aid.
If one excludes education, where employment fell, state and local government saw slow gains in jobs in the latest federal report. But the virus is still spreading, and economic recovery is not happening quickly.
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