Frequently cited for leadership in many aspects of enterprise IT, the state of Utah now offers real-time visibility into its IT projects via a metrics dashboard. As of June 2016, 220 active projects were listed, 210 of which were meeting schedule and budget targets. This accountability is a part of the commitment the Department of Technology Services makes to its internal customers — the agencies it serves.
Here, Utah CIO Mike Hussey talks about the importance of being transparent about all aspects of delivery throughout the life of a project.