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Eyal Darmon

Eyal Darmon is managing director of Accenture’s North America Pension Industry Management Consulting and Digital practices. He leads teams of dedicated consulting, technology and digital professionals to deliver holistic, end-to-end services to some of the largest and most complex public retirement organizations in North America. The teams’ breadth of perspective and depth of experience enables them to address the full range of challenges and opportunities facing the industry. Eyal combines passion and pragmatism to shape innovative solutions that have a positive impact for his clients’ customers. These range from developing a social media strategy to engage retirement system members through a new communication channel, to implementing the first ever web self-service capability offered by a public retirement organization to its members.

From AI to RPA, technology is transforming the working world — and government agencies are no exception. However, while the upgrading of technology is a transformation in and of itself, to reach your ideal end goal, you need to see the bigger picture.
The public is ready for government chatbots to deliver the high-value customer experience often found in the private sector, according to a survey. The benefits are significant, but developing new technologies will take work.
Today, customer service consists of a complicated, bewildering and not so effective array of tech and non-tech solutions. But artificial intelligence, used the right way, can deliver a far better experience.