Cities Charge Forward in Digital Government (Infographic)

A data-driven look at how cities across the country have invested in workforce, doubled-down on cybersecurity and embraced new technologies to serve their communities before, during and after COVID.

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For many in local government, COVID-19 has dramatically changed the trajectory of their work. The 2020 Digital Cities survey, conducted by the Center for Digital Government,* documents the creative responses mounted by cities across the country to the unique circumstances they confronted this year. Further, the survey highlights how the pandemic has accelerated cities’ efforts to serve citizens digitally and run their own operations at peak efficiency in the process, using technology. Here are some key data points to benchmark these efforts. For our expansive analysis of this year’s winners, go to govtech.com/digitalcities2020.

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Lauren Harrison is the managing editor for Government Technology magazine. She has a degree in English from the University of California, Berkeley, and more than 10 years’ experience in book and magazine publishing.