Exponential population growth is driving the city of Raleigh, N.C., to be more strategic about how it invests in technology. But this strategy doesn’t fall to one C-level executive.  

A team of city leaders called the Information Resource Management Council, or IRMC, helps CIO Darnell Smith rank the next big project and ultimately deliver the services citizens are expecting.

And the expectations facing the city are not small. Smith explains that the high level of education and connectedness of his constituency raises the expectations facing the city. 

“One thing about Raleigh is that it’s one of the most educated cities in the country. With that we have citizens that expect a lot from the city around technology, which puts pressure on us to make sure that we are keeping up with the technology …,” he said.

Here, Smith outlines a number of top priorities on his agenda, including a comprehensive digitization effort now underway.