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New Report Shows How Special Districts are Transforming Water, Power, Housing, Transit and More


Welcome to the latest issue of The Districts, where we chronicle the people, issues and activities impacting special districts across the U.S.

News Staff / February 22, 2019
Construction of Coachella Valley Water District's groundwater replenishment facility. The district is in the midst of also upgrading its IT infrastructure. Coachella Valley Water District

Register for the Webcast: Delivering More Value and World-Class Service

Join us Feb. 28 to hear how special district leaders are transforming the way they deliver value to constituents. Special districts often are on the front line of customer experience – providing essential services such as water and power, operating airports and seaports, and managing transit systems and parks. As service expectations evolve, providing a superior customer experience is increasingly important to their success. This fast-paced, 60-minute webcast will share great ideas for satisfying customer demands, empowering your workforce and improving performance. Register now for this important free event.

Our Special Districts Annual Report is Here

We’ve distilled the best of the 2018 Special Districts program into an insightful new report. You’ll find results from our 2018 Special Districts survey, which gives a national breakdown of special district budgets and staffing, as well as top priorities and technology challenges for special district leaders. It also includes case studies that show how innovative special districts are using technology to deliver more value and improve customer service across a wide range of critical programs, including water, power, housing, regional planning, transit and parks. In addition, it gives valuable insights into new and emerging technologies that may be important to your future success. Download Now.

Submit Your Nomination: 2019 Technology Innovation Awards Program

It’s time to submit your nominations for the 2019 Technology Innovation Awards Program. We’re looking for special districts that are using technology to improve delivery of citizen services and strengthen internal operations. We also want to recognize individual special district leaders who are championing innovative and visionary technology initiatives. Over the past two years, we’ve honored more than two-dozen districts and individuals for their efforts. View past winners and find out how to submit a 2019 nomination.

Plan to Attend: Special Districts Summit – West

Our first Special Districts Summit kicks off May 30 at Disney's Paradise Pier Hotel in Anaheim, Calif. Make your plans now to hear insights from futurist Christina “CK” Kerley, as well as best practices and tips from a stellar lineup of special district leaders and industry experts. Register and find more details online for this event and other upcoming Special Districts Summits.

District Spotlight: Modernizing Water Infrastructure

Located two hours east of Los Angeles, the Coachella Valley Water District is upgrading technology to improve water system reliability and security, strengthen network connectivity, and give customers new insight into their water consumption. The district is building a new control room, which also will serve as an emergency operations center, and it’s upgrading the SCADA system used to control its water infrastructure to improve manageability and prepare for future growth. In addition, a new wide-area network will give the district more bandwidth to support video monitoring, GIS-based asset management and other applications. Finally, a new payment system will give customers water-usage alerts and other information. Learn more about how the district is using technology to transform its operations and services.

More Articles Worth a Read

Here are the latest stories from special districts around the country. 

  • The Greensboro Transit Authority in North Carolina put the first of 10 zero-pollution electric buses into service earlier this month. The new buses aren’t just cleaner -- each of them will save $30,000 annually on fuel and maintenance costs compared with their diesel-powered predecessors.
  • Denver’s Regional Transportation District now lets riders plan bus or rail trips on their Uber app. The district says it will soon give riders the option to pay for transit tickets using the app as well.
  • The Memphis Area Transit Authority is working with a startup company called Urban SDK to create a fast and simple way for transit agencies to collect and share data. The project is part of the Startup in Residence program, a nationwide initiative that embeds startup technology companies within government agencies to solve common problems.

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