Special districts are developing innovative new services to meet growing citizen expectations. The Capital Metropolitan Transportation Authority in Austin, Texas, is a great example. The authority serves a growing number of riders through a mobile ticketing application, and it’s creating new traveler tools and on-demand transit options. Joe Iannello, vice president and CIO of the Authority, talks about how his organization is leveraging new technologies and forming new relationships to benefit its customers in this interview from the Houston Special Districts Summit.