Each year, Best of the Web spotlights the top 10 state, county and city Web portals throughout the U.S. that demonstrate the highest levels of innovation, functionality and efficiency.
The portals are judged by a panel of experts on a wide range of categories, including site accessibility, innovation, cost-savings, ease of use and exceptional service to the public. Arkansas took top honors in the state category for improvements made to Arkansas.gov. Claire Bailey, the state’s chief technology officer (CTO) and director of the Arkansas Department of Information Systems, said the state strived to improve service delivery through various apps on Arkansas’ Web portal. Enhancements included an improved search function, a photo gallery and the ability to text the state for assistance.
