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Australian Government Services Organization, Centrelink

The goal is to increase efficiency of data collection and reporting for 27,000 staff

by / July 17, 2003
CANBERRA, Australia -- Centrelink, the Australian government agency that provides payments and services to 6.4 million Australians on behalf of 25 government agencies, is working to drive efficiency gains in the collection, storage and reporting of all accredited learning data and operations for staff across Australia.

Centrelink has selected Click2learn's Aspen Enterprise Productivity Suite and will use hosted versions of the Aspen Learning Management Server (LMS) and the Aspen Performance Management module. The agency will deploy the software across its intranet, providing the organization with an accessible, user-friendly, consolidated national training database.

The solution will be rolled out incrementally to more than 320 Centrelink offices throughout Australia and will ultimately service more than 27,000 staff and allow further development of Centrelink's online training delivery.

In August 2001, Centrelink established its own Virtual College, which provides all Centrelink staff with career pathways within the organization by linking job roles with nationally recognized and accredited qualifications. It is also developing innovative ways of integrating learning with "job-ready" training. The Aspen LMS will be pivotal to recording, monitoring and reporting on individual and team learning activities within Centrelink.

Centrelink will conduct a formal return on investment (ROI) analysis on the new Aspen system to evaluate its effectiveness in providing accurate and timely data on Centrelink's extensive accredited learning operations.

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Miriam Jones Chief Copy Editor
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