More than 4,100 cities and counties responded to the survey, which covered e-government services, financing, and management; online procurement; geographic information systems (GIS); and use of intranets.
The survey found that nearly 26 percent of the cities and counties responding to the Web site don't have a Web site. Of those cities and counties without a Web site, 40 percent said they have no plans to create a Web site in the next year.
According to the survey results, the responsibility for day-to-day management of the city or county Web site falls most often to either the city or county manager/administrator (23.4 percent) or dedicated IT department (26 percent).
Other highlights of the survey include:
- 11 percent of local governments responding to the survey said they have removed information from their Web sites for security reasons;
- 63 percent of local governments use GIS;
- 65 percent of local governments outsource hosting of their Web site;
- 71 percent report online communication functionality for citizens to interact with elected and appointed officials;
- 31 percent of responding jurisdictions offer online requests for services, such as pothole repair;
- 27 percent of local governments use an intranet to provide online training; and
- Though only 5 percent offer online payment of utility bills, 51 percent said they plan to offer the service.
The International City/County Management Association