IT Best Practices "Boot Camp"

IT Best Practices "Boot Camp"

by / June 19, 2002
Pink Elephant www.pinkelephant.com, a leading IT Service Management provider, is launching Operation ITIL: IT Management Best Practices, at the Walt Disney World Dolphin Resort in Orlando, Florida, June 10-12, 2002.

Created to meet a growing demand for practical, meaningful knowledge of IT management best practices, the event simulates a complete IT project with the Information Technology Infrastructure Library (ITIL) as its focus.

There is a growing realization in the IT community that organizational success is ultimately connected to a documented, systematic and structured method of service management, where all components are linked and underpinned by optimized quality and value for money. ITIL, developed by OGC (Office of Government Commerce) in the United Kingdom, is such an approach. It is a publicly available series of books that outline a comprehensive and consistent set of best practices for IT service management. ITIL is the most widely accepted IT process management framework in the world.

"More than just theory, Operation ITIL is a hands-on, practical experience where IT professionals at all levels work together towards a common goal of running a successful department through best practices." says David Ratcliffe, Pink Elephant's President. "In less than three days, attendees learn valuable strategic, operational and tactical skills that they can use immediately in the workplace."

IT management best practices, such as ITIL, promote the use of key enablers and results to strengthen an IT department's infrastructure. Overall, they align people, process and technology to improve an organization's effectiveness. Using simulations, business models and a boot camp theme, Operation ITIL works towards achieving several objectives, including:
Blake Harris Editor
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