Name: Government Experience Awards 2019
Start: 2019-09-27T08:00
Location: JW Marriott Denver Cherry Creek

Overview

From interactive kiosks to voice assistants, government agencies across the country continue to find new and innovative ways to enhance the citizen and employee experience. The Government Experience Awards, a program of the Center for Digital Government, is designed to recognize these achievements and overall best practices of government agencies that have gone to the web and beyond to radically improve the experience of government and push the boundaries of how services are delivered.

The event begins with a full-day government experience academy, followed by a dinner and awards presentation which acknowledges the winners at the local, state and federal levels.

This is an event you do not want to miss.

A message from our Keynote Speaker

Friday, September 27
8:30 am Mountain	GOVERNMENT EXPERIENCE ACADEMY Begins
8:30 am Mountain	Registration and Continental Breakfast
9:00 am Mountain	Opening Remarks Dustin Haisler, Chief Innovation Officer, e.Republic Teri Takai, Executive Director, Center for Digital Government
9:10 am Mountain	The 2019 Government Experience This session will be an overview of the overall 2019 Government Experience Program, including identifying key trends and tactics from high-performing government agencies. Dustin Haisler, Chief Innovation Officer, e.Republic
9:40 am Mountain	Overview of State Experience Trends This session will be an overview of key trends and insights from the state portion of the Government Experience Awards. Dustin Haisler, Chief Innovation Officer, e.Republic
9:55 am Mountain	State Judge Fireside Chat We will have a fireside chat with the State of Utah, a previous first-place winner and judge of the 2019 Government Experience Awards. Dave Fletcher, Chief Technology Officer, State of Utah Teri Takai, Executive Director, Center for Digital Government
10:25 am Mountain	Break
10:40 am Mountain	Overview of County Experience Trends This session will be an overview of key trends and insights from the county portion of the Government Experience Awards. Dustin Haisler, Chief Innovation Officer, e.Republic
10:50 am Mountain	County Judge Fireside Chat We will have a fireside chat with Oakland County, MI, a previous first-place winner and judge of the 2019 Government Experience Awards. Kristen Mahoney, User Support Specialist II, Oakland County, MI Teri Takai, Executive Director, Center for Digital Government
11:20 am Mountain	Working Lunch We will break up into groups for this interactive working lunch. Each table will have a predefined experience topic and facilitator to help with the discussion.
12:20 pm Mountain	Overview of City Experience Trends This will be an overview of key trends and insights from the city portion of the Government Experience Awards. Dustin Haisler, Chief Innovation Officer, e.Republic
12:30 pm Mountain	City Judge Fireside Chat We will have a fireside chat with Dustin Haisler and Teri Takai on the city portion of the Government Experience Awards. Dustin Haisler, Chief Innovation Officer, e.Republic Teri Takai, Executive Director, Center for Digital Government
1:00 pm Mountain	Ask Us Anything – Breakout Session with Top State, County and City Award Winners We will break up into three groups for this interactive session. Each group will be facilitated by a city, county or state winner. Dustin Haisler, Chief Innovation Officer, e.Republic Winners, 2019 State, County and City Level
1:30 pm Mountain	Future of the Government Experience We will take a first look at key trends and drivers of the 2020 government experience from the Center for Digital Government. Dustin Haisler, Chief Innovation Officer, e.Republic
2:00 pm Mountain	Closing Remarks and Break until Dinner
6:30 pm Mountain	DINNER / AWARDS PRESENTATIONS Begin
6:30 pm Mountain	Reception and Dinner
8:00 pm Mountain	Awards Presentations Dustin Haisler, Chief Innovation Officer, e.Republic Conference times, agenda and speakers are subject to change.