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Hartford, Conn., Launches 311 App for Nonemergency Service Requests

City leaders want drivers to report problems with a mobile app.

by Jenna Carlesso, The Hartford Courant / February 23, 2017

(TNS) — A freeze-and-thaw cycle has begun ripping up Hartford's well-traveled roads, and city leaders want drivers to report problems with a mobile app.

Officials are urging motorists to use a free app that directs notices to Hartford's 311 desk, which fields requests for services. The "Hartford 311" app notes the progress of any requests made, including pothole repair, Deputy Police Chief Brian Foley said.

Foley said the turnaround is swift, with road fixes sometimes completed in as little as 24 hours.

The app also allows users to report curb damage, dead animals and flooding in the streets. Once it's launched, users can click the plus sign along the bottom and select "streets" to file a request. iPhone and Android users can download it from the app store.

Information is also available at

Potholes are prevalent this time of year.

A 2015 study by the national transportation advocacy group TRIP concluded that traffic congestion and pothole-damaged roads cost the average driver in the Hartford region just under $1,700 a year in extra vehicle maintenance, squandered time and wasted fuel.

Both TRIP and AAA have argued that state and local governments should fully fund road maintenance and make it a higher priority.

Potholes in Hartford can also be reported by calling 860-757-9311.

©2017 The Hartford Courant (Hartford, Conn.) Distributed by Tribune Content Agency, LLC.

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