IE 11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

Centralizing Citizen Services Is Top of Mind in Tennessee

CIO Stephanie Dedmon is looking forward to the soft launch of an application in December that will streamline the services offered by several agencies. Five agencies will spearhead the rollout, with more to follow.

Tennessee CIO Stephanie Dedmon
David Kidd/Government Technology
NASHVILLE, Tenn. — At last year’s annual conference of the National Association of State Chief Information Officers (NASCIO) in October 2018, Tennessee CIO Stephanie Dedmon described the state’s work toward establishing a citizen-facing app that would give residents a single point of access to government services.

On Tuesday, at this year’s NASCIO conference in Nashville, Dedmon told Government Technology that the state is now very close to rolling out a beta version of that app, slated to go live in late December.

The Tennessee Department of Strategic Technology Solutions has partnered with a number of other state agencies to add a handful of services to the app to start, most notably a digital driver’s license. This is in keeping with what Dedmon said in 2018 when she referred to the project as “an app of apps.”

Going forward, after the project rolls out to residents, Dedmon wants to get more agencies on board with the app. The idea is that the more access it gives to citizens, the more likely they are to download and use it.

Lauren Harrison is the managing editor for Government Technology magazine. She has a degree in English from the University of California, Berkeley, and more than 10 years’ experience in book and magazine publishing.
Special Projects
Sponsored Articles
  • How the State of Washington teamed with Deloitte to move to a Red Hat footprint within 100 days.
  • The State of Michigan’s Department of Technology, Management, and Budget (DTMB) reduced its application delivery times to get digital services to citizens faster.

  • Sponsored
    Like many governments worldwide, the City and County of Denver, Colorado, had to act quickly to respond to the COVID-19 pandemic. To support more than 15,000 employees working from home, the government sought to adapt its new collaboration tool, Microsoft Teams. By automating provisioning and scaling tasks with Red Hat Ansible Automation Platform, an agentless, human-readable automation tool, Denver supported 514% growth in Teams use and quickly launched a virtual emergency operations center (EOC) for government leaders to respond to the pandemic.
  • Sponsored
    Microsoft Teams quickly became the business application of choice as state and local governments raced to equip remote teams and maintain business continuity during the COVID-19 lockdown. But in the rush to deploy Teams, many organizations overlook, ignore or fail to anticipate some of the administrative hurdles to successful adoption. As more organizations have matured their use of Teams, a set of lessons learned has emerged to help agencies ensure a successful Teams rollout – or correct course on existing implementations.