Podcast: Dallas' Strategy to Combine Social Media and Single Sign-On

News and views on social media in state and local government in one tidy little package.

Listen using the player above and subscribe on iTunes and Stitcher so you can take it with you.


Social media gives public agencies the opportunity to go where the people are — at times and on platforms of their choosing. Most government agencies have established a presence on the major platforms and experiment with others. In Dallas, the city is combining the reach of social media with the security of single sign-on to welcome online residents home to a suite of services that "know" them and increase the likelihood that the resulting service offerings will be relevant and convenient — and easy to use.

The synergies between social and single sign-on then provide a city-controlled platform for serving — and marketing to — residents. It bypasses the need to be everywhere on social media to reach every subgroup. Instead, it produces mass customization — a marketer's dream.

Justin Snasel (@JSnasel) is just such a marketer. Recruited from the private sector, Snasel serves as the PIO and manager of Communication Strategy for the city of Dallas.

In this episode, Snasel discusses what the city has been able to do on that platform. He is unapologetic about the reality of marketing as the core of social media in government, as it is elsewhere. We unmask Eco-Man, an alter ego Snasel created on a shoestring while in Arlington, Texas — who went viral.

Plus reflections on the peaceful transition of @POTUS.


  • ArchiveSocial is offering a free Crash Course on Social Media via email. Take it here.
  • See Justin's "Eco-Man" in action herehere and here.


Music heard on this episode:


We’d appreciate your help in spreading the word about the GovTech Social podcast. Tell a friend. Share this episode on your social graph. And write a review on iTunes.

Paul W. Taylor is the Executive Editor at E.Republic and of its flagship titles - Government Technology and Governing.
Dustin Haisler is the chief innovation officer of Emergency Management’s parent company e.Republic. Previously the finance director and later CIO for Manor, Texas, a small city outside Austin, Haisler quickly built a track record and reputation as an early innovator in civic tech. As chief innovation officer, Haisler has a strategic role to help shape the company’s products, services and future direction. Primarily, he leads e.Republic Labs, a market connector created as an ecosystem to educate, accelerate and ultimately scale technology innovation within the public sector.
Special Projects
Sponsored Articles
  • Sponsored
    How state and local government transportation and transit agencies can enable digital transformation in six key areas to improve traveler experience.
  • Sponsored
    The latest 2020 State CIO Survey by NASCIO reveals that CIOs are doubling down on digital government services, cloud, budget control and fiscal management, and data management and analytics among their top priorities.
  • Sponsored
    Plagiarism can cause challenges in all sectors of society, including government organizations. To combat plagiarism in government documents such as grants, reports, reviews and legal documents, government organizations will find iThenticate to be an effective yet easy-to-use tool in their arsenal.
  • Sponsored
    The US commercial sector, which includes public street illumination, used 141 billion kilowatt-hours of electricity for lighting in 2019. At the national average cost of 11.07 cents per kilowatt-hour, this usage equates to a national street energy cost of $15.6 billion a year.