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Government Experience

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The California Department of Fish and Wildlife’s new License App lets users show several types of fishing licenses on their cellphones. It also enables pass-through to buy licenses via the department’s website. Next up: hunting licenses.
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Government Technology wanted to know what a generative AI model thought was the best AI use case for governments in each state — and if those uses were ethical or feasible. Google AI’s Gemini answered in surprising ways.
Unemployed Oregonians are lighting up online message boards and the state Employment Department’s phone lines with complaints about a new system that was recently launched for their benefits.
While millions of Americans have opted to use mobile IDs that can be carried on a phone instead of physical identification in a wallet, many businesses and agencies, including law enforcement, don’t yet accept them. What needs to happen next?
The tool is integrated into the state’s job and training hub, and offers users personalized services to connect them with a career path that aligns with their skill set. It follows legislative action by the governor to lessen unemployment numbers.
CIO Bob Osmond said prioritizing system modernization, financial optimization and infrastructure enhancement is essential to providing the best tech resources to agencies and residents.
The department went live Monday with Frances Online, a claims processing solution replacing a COBOL-based legacy system. Officials acknowledged some callers have experienced long hold times but said the replacement is “working well” for most.
The Syracuse, N.Y., Office of Analytics, Performance and Innovation and its partnership with the Department of Public Works demonstrates the cascading effects of what happens when traditional services go digital.
TR Sheehan, a longtime Wyoming executive serving for a second time as interim CIO, is working to understand what citizens need from their government and providing them with technology-based solutions to do just that.
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State and local governments face ongoing workforce challenges, including budget constraints and difficulty competing with the private sector. Often, antiquated technology and outdated processes make it even harder to attract and retain new employees.
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To optimize business systems and deliver value to taxpayers, governments should focus on a modular strategy that allows them to stack solutions and applications that work together seamlessly — without having to overhaul all their business systems at once.
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Governments may be hesitant to invest in major upgrades, especially in today’s uncertain budgetary climate. Massive technology overhauls of the past — enterprisewide projects that took years to build and tens of millions of dollars to implement — often failed to meet expectations.
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You can’t serve the public effectively with manual processes and obsolete technologies. This is especially true in government, where business applications for functions like budgeting, procurement, payments, permitting and grants management are long overdue for replacement.
As the state of South Dakota works to transform outdated IT systems, enhance cybersecurity and explore emerging technologies, state IT leadership is keeping the citizens’ experience at the heart of these efforts.
Just over a year since the launch of Atlanta’s new Office of Technology and Innovation, city tech leaders reflect on the role of the office in the city's work to build a broader technology ecosystem.
Ashley Bloom, the state's first chief IT accessibility officer, shared that she is approaching the role with the mindset that accessibility should be integrated into all of the state's IT work.