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The Secret Ingredient of a Successful Health Benefits Exchange (VIDEO)

California’s point man for health IT standards and policies says one key component has little to do with technology.

Less than two years remain before the 2014 deadline for states to begin operating health benefits exchanges under the terms of the Affordable Care Act, the Obama administration’s health-care reform law. In this video, Greg Franklin talks about some of the challenges facing California as the state prepares to launch its exchange and extend new health coverage to an estimated 7 million people. As deputy director of health information technology for the California Technology Agency, Franklin is the state’s point man for health IT standards and policies.


Miriam Jones is a former chief copy editor of Government Technology, Governing, Public CIO and Emergency Management magazines.
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