In today’s digital era, government must become a platform for innovation, where citizen and partner needs can be quickly turned into results, and where new services can be rapidly developed, launched and refined. But too many governments still rely on outdated business processes and aging, inflexible technology that hamstring their ability to react quickly to emerging needs and solve new problems. The result is a growing disconnect between what citizens want from government and what agencies can deliver. So how should agencies approach this critical challenge? Cloud-based application platforms are part of the answer, but governments must also gain a deep understanding of their customers, current and future business priorities, and existing IT environments. This handbook provides a framework that government agencies can use to chart a course toward digital transformation that fits their unique needs and proceeds at their own pace.