For decades, clerks have served as an essential link between local government leaders and the people they serve. While the role’s importance has not changed, the skills and strategic approaches needed to be successful have evolved in tandem with citizens’ new expectations for on-demand service, multichannel communications, and civic transparency.
There are three things that today’s clerks need to know to be successful: Agenda management will be a critical component of your daily responsibilities, that successful clerks are leveraging digital automation tools to work more efficiently, and that today’s citizens expect a new level of engagement opportunities.