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Getting a Handle on Identity Governance and Administration for Remote Workers

Getting a Handle on Identity Governance and Administration for Remote Workers

Read this report to find out how the COVID-19 pandemic has impacted state and local governments’ identity governance administration (IGA) priorities, practices and concerns.

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How Leading Cities Are Rethinking Data to Tackle Their Toughest Challenges
How Leading Cities Are Rethinking Data to Tackle Their Toughest Challenges
How to Win in Higher Ed: A New Digital Playbook
How to Win in Higher Ed: A New Digital Playbook
King's University College Automated Processes and Increased Applications by 49%
King's University College Automated Processes and Increased Applications by 49%
Inside Newark, CA's Fast and Friction-Free Overhaul of Citywide Phones
Inside Newark, CA's Fast and Friction-Free Overhaul of Citywide Phones
Modernizing Public Sector IT: It's Time to Make the Jump
Modernizing Public Sector IT: It's Time to Make the Jump
Streamline Higher Ed Operations and Scale for the Future
Streamline Higher Ed Operations and Scale for the Future
Building Smarter Traffic Systems
Building Smarter Traffic Systems
Future-Proofing Government Workspaces: Enhancing Productivity, Security and Adaptability
Future-Proofing Government Workspaces: Enhancing Productivity, Security and Adaptability
Building AI-Ready Networks: A Public Sector Guide to Private Connectivity Fabric (SM)
Building AI-Ready Networks: A Public Sector Guide to Private Connectivity Fabric (SM)
AI-Powered Camera Technology Takes Your Agency's Fleet to the Next Level
AI-Powered Camera Technology Takes Your Agency's Fleet to the Next Level
Mission Critical Communications for Traffic Management Systems
Mission Critical Communications for Traffic Management Systems
AI in Government Finance: Seizing the Opportunity
AI in Government Finance: Seizing the Opportunity
How Reliable Data Storage Ensures Public Safety
How Reliable Data Storage Ensures Public Safety
Transform Your Cyber Defense
Transform Your Cyber Defense
Future-Proof Your Workforce: How Cross-Skilling Unlocks Government Performance
Future-Proof Your Workforce: How Cross-Skilling Unlocks Government Performance
A New Standard for Government Payments: What to Look for (and Avoid)
A New Standard for Government Payments: What to Look for (and Avoid)
Automation and AI: Accelerating the Journey to Proactive Government
Automation and AI: Accelerating the Journey to Proactive Government
Cut Costs and Downtime: See How Agencies Are Modernizing IT Ops
Cut Costs and Downtime: See How Agencies Are Modernizing IT Ops
Digital ID Gone Wrong: Inside the Most Common Citizen Digital Identity Missteps
Digital ID Gone Wrong: Inside the Most Common Citizen Digital Identity Missteps
Full-Stack Observability for Government IT
Full-Stack Observability for Government IT
The Pathway to Paperless Government
The Pathway to Paperless Government
Understanding (and Improving) the Resident User Journey
Understanding (and Improving) the Resident User Journey
A Field Guide to Smarter Security Operations
A Field Guide to Smarter Security Operations
Three Ways to Fix Digital Access Without Starting from Scratch
Three Ways to Fix Digital Access Without Starting from Scratch
Smarter Environmental Inspections
Smarter Environmental Inspections
Benicia, CA's Move to a Cloud-Based Phone System
Benicia, CA's Move to a Cloud-Based Phone System
Why SLED IT Teams Need Real-Time Telemetry
Why SLED IT Teams Need Real-Time Telemetry
Transforming Transportation with AI
Transforming Transportation with AI
A Local Leader's Guide to Smarter Budgeting, Resilient Operations and Transparent Governance
A Local Leader's Guide to Smarter Budgeting, Resilient Operations and Transparent Governance
Virginia Unemployment Commission Transforms Operations & User Experience
Virginia Unemployment Commission Transforms Operations & User Experience
How AI-Driven Automation Boosts Government Efficiency
How AI-Driven Automation Boosts Government Efficiency
Q&A: Powering Effective Government
Q&A: Powering Effective Government
How Universities Can Scale AI - and Keep Costs in Check
How Universities Can Scale AI - and Keep Costs in Check
Agentic AI: Preparing for the Next Leap in Government Innovation
Agentic AI: Preparing for the Next Leap in Government Innovation
Iowa's Procurement Strategy is a Blueprint for Election Security
Iowa's Procurement Strategy is a Blueprint for Election Security
Eliminate Value Void with K-12 ERP Modernization
Eliminate Value Void with K-12 ERP Modernization
Reducing Government IT Risk with AI and Automation
Reducing Government IT Risk with AI and Automation
Professional Workstations Power Emmy-Winning Student Projects
Professional Workstations Power Emmy-Winning Student Projects
Modernizing Rapid Response: How Schools can Promote Safety with Technology
Modernizing Rapid Response: How Schools can Promote Safety with Technology
Four Steps to Create Equitable Learning Experiences
Four Steps to Create Equitable Learning Experiences
Modernizing Rapid Response: How Agencies and Schools can Promote Safety with Technology
Modernizing Rapid Response: How Agencies and Schools can Promote Safety with Technology
Understanding Cyber Risks in the AI Era
Understanding Cyber Risks in the AI Era
Building Resilient, Proactive Security
Building Resilient, Proactive Security
The Power of Unified Finance and HR
The Power of Unified Finance and HR
Putting AI to Work in K-12 Schools
Putting AI to Work in K-12 Schools
Modern Field Tech in Action: A Mosquito Abatement Success Story
Modern Field Tech in Action: A Mosquito Abatement Success Story
2025 Data Breach Investigations Report
2025 Data Breach Investigations Report
What Private 5G Means for Government
What Private 5G Means for Government
Transforming Collegiate Athletics: New Tools to Compete and Win
Transforming Collegiate Athletics: New Tools to Compete and Win
Enhancing Government Collaboration — Wherever Work Happens
Enhancing Government Collaboration — Wherever Work Happens
Meeting Deadlines and Controlling Costs: How Agencies Can Keep IT Transformations on Time and Budget
Meeting Deadlines and Controlling Costs: How Agencies Can Keep IT Transformations on Time and Budget
How Higher Ed Institutions Are Using AIOps to Keep Campus Systems Running
How Higher Ed Institutions Are Using AIOps to Keep Campus Systems Running
Q&A: Powering Effective Government
Q&A: Powering Effective Government
Q&A: Powering Effective Government
Q&A: Powering Effective Government
A roadmap for ransomware, AI, and outdated infrastructure
A roadmap for ransomware, AI, and outdated infrastructure
Inside the Mind of the Modern Attacker: What 450,000+ Hours of Cyber Investigations Reveal
Inside the Mind of the Modern Attacker: What 450,000+ Hours of Cyber Investigations Reveal
Preventing Benefits Fraud with AI and Analytics
Preventing Benefits Fraud with AI and Analytics
How AIOps Eliminates Operational Inefficiencies in Government Networks
How AIOps Eliminates Operational Inefficiencies in Government Networks
Defending the Digital Front Door: A Strategic Approach to Website and Infrastructure Security in State and Local Government
Defending the Digital Front Door: A Strategic Approach to Website and Infrastructure Security in State and Local Government
Oregon's 'Person-First' Approach to Benefits Delivery
Oregon's 'Person-First' Approach to Benefits Delivery
Modernize and Drive Innovation with Intelligent Content Management
Modernize and Drive Innovation with Intelligent Content Management
Unlock Intelligence and Actionable Insights with Intelligent Content Management
Unlock Intelligence and Actionable Insights with Intelligent Content Management
Automate and Re-Imagine Processes with Intelligent Content Management
Automate and Re-Imagine Processes with Intelligent Content Management
How a South Carolina City Streamlined Operations with Oracle Cloud
How a South Carolina City Streamlined Operations with Oracle Cloud
Drive Innovation in Government with Intelligent Content Management and AI-Powered Automation
Drive Innovation in Government with Intelligent Content Management and AI-Powered Automation
How Government IT Leaders Can Successfully Drive Innovation And Efficiency With Intelligent Content Management
How Government IT Leaders Can Successfully Drive Innovation And Efficiency With Intelligent Content Management
How Enterprise Architects Can Accelerate Government Innovation and Efficiency with Intelligent Content Management
How Enterprise Architects Can Accelerate Government Innovation and Efficiency with Intelligent Content Management
A Holistic Approach to Modernizing Network and Remote Workforce Security
A Holistic Approach to Modernizing Network and Remote Workforce Security
GenAI and Energy Consumption: What You Need to Know
GenAI and Energy Consumption: What You Need to Know
The State of Digital Identity 2025
The State of Digital Identity 2025
The Next Generation of Cloud Security
The Next Generation of Cloud Security
Transforming Justice and Public Safety with Technology
Transforming Justice and Public Safety with Technology
The Essentials of Data Modernization in Government
The Essentials of Data Modernization in Government
Using Data to Break the Cycle of Government Vacancies
Using Data to Break the Cycle of Government Vacancies
How AI Transforms Collaboration & Communication
How AI Transforms Collaboration & Communication
Keeping Capital Projects on Track
Keeping Capital Projects on Track
How AI Empowers Government Communications
How AI Empowers Government Communications
Why Your Agency Needs Whole-of-State Security
Why Your Agency Needs Whole-of-State Security
Transforming Financial Visibility at the University of San Diego
Transforming Financial Visibility at the University of San Diego
How Government Chief Data Officers Can Integrate Data and AI Strategy
How Government Chief Data Officers Can Integrate Data and AI Strategy
Wireless Broadband is Mission-Critical
Wireless Broadband is Mission-Critical
Harness Modern Technology to Build Better Communities
Harness Modern Technology to Build Better Communities
How 5G Can Reshape Government Services
How 5G Can Reshape Government Services
How to Simplify Tasks and Save Money Managing Azure Virtual Desktop
How to Simplify Tasks and Save Money Managing Azure Virtual Desktop
Anti-Fraud in the Age of AI
Anti-Fraud in the Age of AI
How an Ohio College Discovered the Value of a Technology Partner to Streamline Cloud Migration
How an Ohio College Discovered the Value of a Technology Partner to Streamline Cloud Migration
How IT Leaders Are Saving Hours Every Week with Automation
How IT Leaders Are Saving Hours Every Week with Automation
Is Your IT Service Desk Stuck? Here's How to Fix It
Is Your IT Service Desk Stuck? Here's How to Fix It
How Public Sector IT Leaders Are Tackling Staffing Shortages with Automation
How Public Sector IT Leaders Are Tackling Staffing Shortages with Automation
Who's Leading in ITSM? See the 2025 Rankings
Who's Leading in ITSM? See the 2025 Rankings
Built for the Future: How the Next Generation of Computers Enables AI Initiatives
Built for the Future: How the Next Generation of Computers Enables AI Initiatives
An Enterprise Approach to Corrections Technology
An Enterprise Approach to Corrections Technology
Improving the Digital Experience in Government
Improving the Digital Experience in Government
Why You Need AI: The Key to Optimizing Government Services
Why You Need AI: The Key to Optimizing Government Services
Wireless Broadband: A Strategic Approach
Wireless Broadband: A Strategic Approach
Accelerating Advancement: New Strategies for Financial Sustainability in Higher Ed
Accelerating Advancement: New Strategies for Financial Sustainability in Higher Ed
Fighting AI with AI: How State and Local Governments Can Stop Fraud
Fighting AI with AI: How State and Local Governments Can Stop Fraud
Cloud Success: How One City Department is Saving $7 Million by Moving to Cloud
Cloud Success: How One City Department is Saving $7 Million by Moving to Cloud
Infographic: Hiring and Recruitment Challenges in Local Government HR and Finance
Infographic: Hiring and Recruitment Challenges in Local Government HR and Finance
Understanding AI Opportunities: A Go-To Guide for State and Local Government
Understanding AI Opportunities: A Go-To Guide for State and Local Government
Elastic Security in Action: Public Sector
Elastic Security in Action: Public Sector
Create a More Engaging Experience for Students and Increase Your Competitiveness
Create a More Engaging Experience for Students and Increase Your Competitiveness
Avoiding an AI-Driven Energy Availability Crisis
Avoiding an AI-Driven Energy Availability Crisis
Under Pressure: Higher education IT leaders cope with new priorities, larger projects and tighter budgets
Under Pressure: Higher education IT leaders cope with new priorities, larger projects and tighter budgets
3 Cornerstones of Constituent Engagement
3 Cornerstones of Constituent Engagement
5 Essential Strategies for Security and Compliance in the Cloud
5 Essential Strategies for Security and Compliance in the Cloud
47 Tips for Public Records Management
47 Tips for Public Records Management
Building an Intelligent Data Infrastructure for Higher Education
Building an Intelligent Data Infrastructure for Higher Education
How Local Governments Can Improve Economic Mobility for Residents in Their Communities
How Local Governments Can Improve Economic Mobility for Residents in Their Communities
A Roadmap for Creating Intelligent Data Infrastructure in Government
A Roadmap for Creating Intelligent Data Infrastructure in Government
Rethink State and Local Government: Six Priorities to Deliver on Now
Rethink State and Local Government: Six Priorities to Deliver on Now
How Security Services Partnerships Protect K-12 Schools
How Security Services Partnerships Protect K-12 Schools
Navigating the K-12 Technology Landscape
Navigating the K-12 Technology Landscape
AI in State and Local Government: Everything You Need to Know
AI in State and Local Government: Everything You Need to Know
Building a Modern Learning Infrastructure to Scale Today's Workforce
Building a Modern Learning Infrastructure to Scale Today's Workforce
The Transformative Impact of eSports in K-12 Education
The Transformative Impact of eSports in K-12 Education
Accelerating Digital Transformation with iPaaS
Accelerating Digital Transformation with iPaaS
How Understanding Data Sovereignty Mitigates Risks for Governments
How Understanding Data Sovereignty Mitigates Risks for Governments
Understanding How K-12 Schools Use GenAI
Understanding How K-12 Schools Use GenAI
Skills Training: How Governments Can Build an AI-Ready Workforce
Skills Training: How Governments Can Build an AI-Ready Workforce
Fortify K-12 Cybersecurity with E-Rate Funds
Fortify K-12 Cybersecurity with E-Rate Funds
Gaining ITSM Maturity
Gaining ITSM Maturity
How Managed Services Use AI to Deliver Better Constituent Experiences
How Managed Services Use AI to Deliver Better Constituent Experiences
Modernizing Identity in Higher Education
Modernizing Identity in Higher Education
GenAI in K-12: What Works and Where to Start
GenAI in K-12: What Works and Where to Start
Opportunities for Digital Transformation in Higher Education
Opportunities for Digital Transformation in Higher Education
How to Accelerate Digital Transformation for K-12 Education
How to Accelerate Digital Transformation for K-12 Education
Transform Operations with Digital Processes and Automation
Transform Operations with Digital Processes and Automation
A Comprehensive Approach to Election Cybersecurity
A Comprehensive Approach to Election Cybersecurity
GenAI Transforms How Agencies Use Data
GenAI Transforms How Agencies Use Data
Modernizing Chargeback Processes: How Agencies Can Leverage FinOps to Manage Solutions
Modernizing Chargeback Processes: How Agencies Can Leverage FinOps to Manage Solutions
Building Trusted Digital Identities
Building Trusted Digital Identities
Meeting Regulatory Agencies' Evolving Needs Through Technology
Meeting Regulatory Agencies' Evolving Needs Through Technology
Making Enterprise Service Management a Reality in the Public Sector
Making Enterprise Service Management a Reality in the Public Sector
How Massachusetts Went 'All In' on Cloud Modernization
How Massachusetts Went 'All In' on Cloud Modernization
Innovative Approaches to Modernization for Local Government
Innovative Approaches to Modernization for Local Government
Next-Generation Financial Systems
Next-Generation Financial Systems
How Human-Centered Solutions Drive Better Outcomes
How Human-Centered Solutions Drive Better Outcomes
Transforming Public Services
Transforming Public Services
Using the Cloud to Help Young Adults in the Justice System
Using the Cloud to Help Young Adults in the Justice System
Operational Resiliency and AIOps in State and Local Government
Operational Resiliency and AIOps in State and Local Government
3 Cybersecurity Steps Every Local Government Should Take
3 Cybersecurity Steps Every Local Government Should Take
5 EdTech Innovators That Drive Better Learning Outcomes
5 EdTech Innovators That Drive Better Learning Outcomes
5 GovTech Leaders Building Stronger Communities
5 GovTech Leaders Building Stronger Communities
Moving Courts to the Cloud
Moving Courts to the Cloud
Elevating Constituent Services with Connected Experiences
Elevating Constituent Services with Connected Experiences
Using AI for Public Sector Cybersecurity
Using AI for Public Sector Cybersecurity
Higher Ed Enters a New Phase of AI Adoption
Higher Ed Enters a New Phase of AI Adoption
Unlocking Agility and Innovation with Modernization
Unlocking Agility and Innovation with Modernization
Why the NYC Tech Office Chose Cloud Modernization
Why the NYC Tech Office Chose Cloud Modernization
Spatial Infrastructure: How GIS Data Can Transform Government Operations
Spatial Infrastructure: How GIS Data Can Transform Government Operations
Eliminating Weak Links: Securing Evolving IT Landscapes
Eliminating Weak Links: Securing Evolving IT Landscapes
Cloud-Smart Strategies for IT Infrastructure Modernization
Cloud-Smart Strategies for IT Infrastructure Modernization
Transforming Emergency Management and Disaster Response
Transforming Emergency Management and Disaster Response
Vulnerable Institutions
Vulnerable Institutions
Empower Your Team with Automated Security Operations
Empower Your Team with Automated Security Operations
Developing Cyberattack Incident Response Plans in Education
Developing Cyberattack Incident Response Plans in Education
From Cybersecurity to Smart Tech: Insights for Event-Ready Cities
From Cybersecurity to Smart Tech: Insights for Event-Ready Cities
Keeping Air Travelers Safe on the Move
Keeping Air Travelers Safe on the Move
How Your Data Strategy Leads to Better AI
How Your Data Strategy Leads to Better AI
Navigating Emerging Technologies in Education
Navigating Emerging Technologies in Education
Ellucian Enhances Higher Ed Technology with the Cloud
Ellucian Enhances Higher Ed Technology with the Cloud
Optimizing and Improving the Business of Government in a Constrained Environment
Optimizing and Improving the Business of Government in a Constrained Environment
Vanderbilt University Library Transforms Archives with AI
Vanderbilt University Library Transforms Archives with AI
Saint Louis University Propels Research Capabilities with the Cloud
Saint Louis University Propels Research Capabilities with the Cloud
Miami Beach Uses Cloud Contact Center to Transform Callers' Experiences
Miami Beach Uses Cloud Contact Center to Transform Callers' Experiences
How Acentra Health Moved the Nation's Health Forward with the Cloud
How Acentra Health Moved the Nation's Health Forward with the Cloud
The Whole of State Approach: Safeguarding our Digital Communities
The Whole of State Approach: Safeguarding our Digital Communities
How Mainframe Application Modernization Can Benefit Public Safety Agencies
How Mainframe Application Modernization Can Benefit Public Safety Agencies
Preparing for an AI World: The Future of Data in State & Local Government
Preparing for an AI World: The Future of Data in State & Local Government
AI in Higher Education: 5 Misconceptions About Generative AI
AI in Higher Education: 5 Misconceptions About Generative AI
Constituents at the Core: Embedding AI to Improve Government Services
Constituents at the Core: Embedding AI to Improve Government Services
Better Cybersecurity Strategies for Higher Education
Better Cybersecurity Strategies for Higher Education
How to Bring Modern Solutions to Public Services
How to Bring Modern Solutions to Public Services
Why Your Agency Needs Observability
Why Your Agency Needs Observability
How Governments Can Close Skill Gaps with Microcredentials
How Governments Can Close Skill Gaps with Microcredentials
Navigating the CJIS Security Policy Changes
Navigating the CJIS Security Policy Changes
How Missouri Future-Proofed Its Unemployment Insurance System
How Missouri Future-Proofed Its Unemployment Insurance System
The Three Pillars of Incident Response for Governments
The Three Pillars of Incident Response for Governments
How States Are Improving Roadway Incident Reponses with AI
How States Are Improving Roadway Incident Reponses with AI
3 Ways to Address AI Concerns in State and Local Government
3 Ways to Address AI Concerns in State and Local Government
Modernization Brings Simplicity to K-12 Education
Modernization Brings Simplicity to K-12 Education
How States are Using Generative AI to Speed Up Unemployment Claims
How States are Using Generative AI to Speed Up Unemployment Claims
Improving Cyber Defense in Education
Improving Cyber Defense in Education
4 Ways to Get Ready for AI in Transportation
4 Ways to Get Ready for AI in Transportation
Active AI Employee Experience
Active AI Employee Experience
Closing the Child Care Gap
Closing the Child Care Gap
Simplifying Compliance with New CJIS Requirements
Simplifying Compliance with New CJIS Requirements
How Clark County Built a Groundbreaking Emergency Response Solution
How Clark County Built a Groundbreaking Emergency Response Solution
Reinventing Constituent Experiences with AI
Reinventing Constituent Experiences with AI
HHS Guide: How AI & Automation Are Shaping the Next Era of Health & Human Services
HHS Guide: How AI & Automation Are Shaping the Next Era of Health & Human Services
Managing a Complex Migration for a Large University
Managing a Complex Migration for a Large University
Aligning Budgets with Priorities
Aligning Budgets with Priorities
Strengthening Multicloud Security in Government
Strengthening Multicloud Security in Government
Simplify Environmental Protection with Modernization
Simplify Environmental Protection with Modernization
GenAI in Courts: How Artificial Intelligence Improves Efficiency and Accuracy in Court Systems
GenAI in Courts: How Artificial Intelligence Improves Efficiency and Accuracy in Court Systems
Eliminate Paperwork and Cultivate Trust in Corrections Agencies
Eliminate Paperwork and Cultivate Trust in Corrections Agencies
Harnessing Generative AI
Harnessing Generative AI
The Future of Work in Constituent Services
The Future of Work in Constituent Services
Q&A: How the Cloud Rescued California's Health Exchange
Q&A: How the Cloud Rescued California's Health Exchange
Q&A: Understanding Organizational Change Management
Q&A: Understanding Organizational Change Management
Finding Innovation in Everyday Operations
Finding Innovation in Everyday Operations
Becoming Cloud Smart
Becoming Cloud Smart
Q2 California Public Sector Quarterly Pulse
Q2 California Public Sector Quarterly Pulse
Create Efficiencies with Content Management for Education
Create Efficiencies with Content Management for Education
Greensboro's Orchestrated Move to the Cloud
Greensboro's Orchestrated Move to the Cloud
Seeking a Modernized Payment Experience
Seeking a Modernized Payment Experience
AI Readiness in Higher Education
AI Readiness in Higher Education
Moving ERP to the Cloud Keeps Corpus Christi Focused on the Future
Moving ERP to the Cloud Keeps Corpus Christi Focused on the Future
Fast, Accurate Identity Verification Helps California Homeowners
Fast, Accurate Identity Verification Helps California Homeowners
A Catalyst for Broader Cyber Resilience
A Catalyst for Broader Cyber Resilience
Florida Drivers Enjoy Faster, Better Identity Verification
Florida Drivers Enjoy Faster, Better Identity Verification
Ease Burdens with Content Management for Education
Ease Burdens with Content Management for Education
Cloud Procurement: Myths and Opportunities
Cloud Procurement: Myths and Opportunities
Protecting Elections System Integrity
Protecting Elections System Integrity
How to Secure Your Agency's Microsoft 365 Environment
How to Secure Your Agency's Microsoft 365 Environment
Safeguarding Government in the Era of GenAI
Safeguarding Government in the Era of GenAI
Improving Financial Equity
Improving Financial Equity
Strengthening Supervision for Safer Communities
Strengthening Supervision for Safer Communities
The Government Payment Deficit
The Government Payment Deficit
Embracing Digital Equity in Los Angeles County
Embracing Digital Equity in Los Angeles County
Generative AI at the Tipping Point
Generative AI at the Tipping Point
Embracing the As-a-Service Model for Modern Education
Embracing the As-a-Service Model for Modern Education
Collaboration: The Ultimate Cybersecurity Tool for Government
Collaboration: The Ultimate Cybersecurity Tool for Government