Making Paper-Based Processes a Thing of the Past

Automating paper-based processes can help agencies improve service to citizens, fast track modernization efforts and bring countless other benefits. By digitizing its case files and implementing an e-signature solution integrated with a customer relationship management system, the California Office of Tax Appeals was able to reduce costs and improve collaboration among its judges and attorneys. Download this issue brief to learn more about the Office of Tax Appeals’ journey to going digital and what best practices agencies can follow to do the same.

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