Preparing for a Digital Government: A Guide to Today's Mandates and Best Strategies for Digitizing Information

It’s becoming increasingly imperative for governments to capture, manage and leverage unstructured data in smarter and more powerful ways. Although governments recognize the benefits of going digital, a 2019 Center for Digital Government survey found the majority of respondents’ front-office (citizen-facing) workflows still originate with paper. This strategy guide reviews current practices around capturing and managing unstructured data, and offers an actionable approach for your journey to digital government.


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