Reinventing Case Management

When it comes to data management challenges, the County of Los Angeles (COLA) can rival even the largest states. For the county’s Department of Human Resources (DHR), too much data and not enough automation left its case workers drowning in manual processes. Today, COLA is using a case management solution to automate workflows, ease data exchange among departments, and provide more consistent and secure case management. Overall, better data management is helping the county save time and money by eliminating manual case management processes. Download this paper to learn how the County of Los Angeles swapped its manual, resource-intensive HR appeals processes for a streamlined and efficient case management solution.


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