1. With ransomware attacks affecting cities nationwide, what is your cybersecurity strategy?
It’s an error for anyone to say that it could never happen here because it can happen anywhere, but we’re doing our best. We were fortunate to have our city council approve a full-time cybersecurity coordinator, but that’s not a magic bullet; it doesn’t fix everything, and everyone is still responsible for security. Like a lot of other cities, we rely a lot on education, because we have had those social engineering attacks. When employees are empowered with information and they understand that bad things can happen, they tend to take this seriously and think before they click.It’s hard once you publish data to get it back. It’s a lot like radiation that way because it sticks around a long time. If you don’t have the data, you can’t have a data breach around it. You have to be very mindful about what data you store, especially as a local government.
2. How have cloud services enhanced local government in Asheville?
One of the major things that the Google Suite has done for us is enable folks to serve themselves when it comes to fielding questionnaires, building sites and that kind of thing. They can tailor it to their line of business needs and they don’t need us for the little stuff, which means we can focus our efforts on the hard stuff.One thing that pushed us toward Google was not having to maintain a server. An agency our size needs a pretty beefy exchange server, which means you’re buying hardware every four years and somebody is the administrator. We’ve been able to reprogram those resources to do other things and that’s one of the important things about cloud: You inevitably end up paying less.