News and views on social media in state and local government in one tidy little package. This episode features Ben Berkowitz, CEO and founder of SeeClickFix.
Government Social Media and GovTech Social are offering a scholarship to #GSMCON2016 in Reno, Nev., on April 6-8. To be considered for the scholarship, tweet a question about the use of social media in government using #GovTechSocial. We'll make the selection on March 18.
The harder the question the better! It could be the most important 140 characters you write all year.
Also on this episode, we talk to the founder of what may well have been the first social media network focused on the relationship between citizens and their government. SeeClickFix CEO Ben Berkowitz says they have dedicated nearly a decade of work to creating relationships with local governments around shared values of transparency, responsibility and accountability. He says the company has stuck to its values, even when faced with blowback from public agencies that were not always happy to have them in the mix.
He says that almost a decade of use data from the site also tells a lot about how people actually behave: "We always joke that potholes are the gateway drug to civic engagement," he said, "but the biggest problem domestically is ... people dumping their stuff on the side of the road."
The good news, says Berkowitz, is that neighbors often come along to help each other and the government to clean up and make their communities better places to live.
And on The Week in Tweet, lessons for public officials who are latecomers to social media from the Veep's recent arrival on Facebook, plus the use of humor in maintaining authenticity in your agency's social life.
Links to things mentioned in the show:
Looking forward to seeing you in Reno for #GSMCON2016.
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