Create More Positive Civic Experiences with Residents

Understanding that every community is unique, we've built scalable solutions to fit the needs of cities and counties from 1,000 to 1,000,000. Over the past 20 years, our civic engagement experts have developed custom solutions for local governments of all sizes—from developing villages and townships to large, established cities and counties—ensuring our solutions meet the evolving needs of local government.

Today’s local governments are under increasing pressure to cut costs, stretch budgets, find efficiencies, and essentially do more with less. More than ever, they need tools and solutions that can enable them to deliver quality customer service interactions more efficiently. This white paper discusses how 311 and citizen request management (CRM) technology can help municipalities streamline administrative and field worker efficiency, optimize resources, and strengthen resident satisfaction and trust.

Enter your redesign project with a solid game plan built for success. Our Website Redesign Playbook aims to make the redesign process as painless as possible. From evaluating your current website’s status to troubleshooting post-launch issues, we cover the main phases of the redesign process and outline the resources you will need to set clear goals and to manage your redesign team.

Web accessibility is a rich and varied subject that encompasses a wide variety of needs and considerations. To reduce this rich and multifaceted area to being something that caters only to the visually impaired is not only untrue, but also hazardous to the advancement of the cultural conversation around accessibility and what it truly means.

The main focus of emergency management services should be to prevent risk to the community, mitigate disasters as they occur, and provide clear and accurate communications to residents and staff before, during, and after an event. These main goals are a given for public safety officials, but another goal is to help stakeholders understand the quantifiable good that comes from the money and time invested into the department.

As a clerk, you want your agenda and meeting software to make your job easier and your schedule flow more smoothly. The public depends on you, and ensuring your administrative operations run without technical issues is vital. Not to mention, there's plenty to consider regarding agenda and meeting solutions.

With tens of thousands of page views daily, your website is the most popular virtual (or physical) place in your community. Make every digital interaction one that effectively serves residents and eliminates manual work from busy staff.

Working closely with governments and communities means receiving and responding to plenty of permit and code enforcement requests. It’s a lengthy process when done manually, so we’ve created a time-saving integration between our award-winning SeeClickFix 311 CRM and Code Enforcement, Permitting, and Licensing solutions.

To recognize our local government heroes, our recreation management experts have compiled a list of seven ways park and recreation departments are strengthening our communities.

When disaster strikes, a mass notification system can help you deliver crucial, life-saving information to residents and visitors. Severe weather, wildfires, and missing persons can cause anxiety in communities, and timely warnings and instructions can reduce panic and promote constructive action.

CRM solutions allow governments to promptly respond to resident inquiries and requests, empowering community members to collaborate with staff and leaders on civic improvements and process enhancements. Learn how to implement an effective resident request management strategy.

Do you want to establish volunteer opportunities in your community to stimulate engagement and strengthen relationships? In this step-by-step checklist, learn how to create your mission statement for clarity, recruit volunteers ready to roll-up their sleeves and how to set SMART goals.

Local government directly impacts citizens’ lives because our communities are where we live, work, play, and raise our families. But often, citizens perceive that municipalities are inefficient, difficult to work with, and technologically behind. This perception can be changed for the better by optimizing civic experiences.

As a clerk, you want your agenda and meeting software to make your job easier and your schedule flow more smoothly. The public depends on you, and ensuring your administrative operations run without technical issues is vital. Not to mention, there's plenty to consider regarding agenda and meeting solutions.

The Fairfield City Clerk’s office only has two employees and as one of those employees, Deputy City Clerk Amber Alexander handles all public records requests directed to the city; and there are a lot of requests. In 2021, Fairfield received over 200 public records requests and as of March 2022, the city was on pace to receive triple that number. It became clear that if the city was going to be able to answer the influx of requests in a timely fashion, change was desperately needed.