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Create More Positive Civic Experiences with Residents

Technology Solutions for Local Governments

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People often perceive that local government operations are inefficient. We set out to change that belief by creating innovative technology that powers and empowers positive resident-government interactions.
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Today’s local governments are under increasing pressure to cut costs, stretch budgets, find efficiencies, and essentially do more with less. More than ever, they need tools and solutions that can enable them to deliver quality customer service interactions more efficiently. This white paper discusses how 311 and citizen request management (CRM) technology can help municipalities streamline administrative and field worker efficiency, optimize resources, and strengthen resident satisfaction and trust.
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Understanding that every community is unique, we've built scalable solutions to fit the needs of cities and counties from 1,000 to 1,000,000. Over the past 20 years, our civic engagement experts have developed custom solutions for local governments of all sizes—from developing villages and townships to large, established cities and counties—ensuring our solutions meet the evolving needs of local government.
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A single, great civic experience for a resident has the potential to have a lasting, positive impact on an entire community. Consider what dozens of beneficial experiences could do for a small town or what thousands could do for a major city
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Your website is your community’s most visited property. This central online resource is crucial to communication, engagement, and resident-trust building strategies. There are four critical reasons why municipal website design matters in helping you create positive civic experiences in your community
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The COVID-19 crisis and the period of civil unrest that marked the summer of 2020 have strongly reinforced that public safety communicators need direct, multi-channel access to residents, travelers, and residents.
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There is a spectrum of recession predictions among leading economists. Yet, the majority typically agree on a rising probability that the U.S. economy will shrink in 2023 and that the chance of a recession is “uncomfortably high.” For local governments, a recession could negatively impact funding sources, budgets, and staffing
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Clerks are the backbones of our governing and administrative systems—and it’s not an easy role. Who has time for career development and internal process improvements with so much to do every day to keep critical meetings and follow-up communications running efficiently?
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Since the onset of the COVID-19 pandemic, local governments have struggled to get the resources necessary to adequately address staff needs, provide contactless services for residents, and continue advancing technology through digital solutions to promote positive civic experiences. If you’re looking for digital optimization opportunities to improve resident services in your community, you may still be eligible to use ARPA funds.
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Software integrations are a vital component in the success of any digital solution, but it’s not always easy to know how or what software should play nicely together. CivicPlus® is committed to powering and empowering local governments to efficiently operate, serve, and govern through innovative technology solutions that integrate resource-saving ways.
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Serve your residents with our new-to-market, never-before-seen, integrable solutions designed to increase engagement and satisfaction while making life easier for teams with limited staff and budgets. Join us for part one of a three-part webinar series that explores the reasons why CivicPlus has been a leader in government website design for over 20 years.
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Transparency enables public trust, stimulates civic engagement, and enables municipalities to move policy forward with the greatest possible public awareness. When it comes to transparent document management, however, municipal clerks face a critical challenge: How to make access to public records easy for residents, using systems that safeguard data from hackers and cyber extortionists.
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Are your resident service processes set to scale and evolve to meet your community’s growing expectations for digital interactions? Download our infographic that explores some eye-opening statistics illustrating the need to replace analog services with future-proof digital solutions.
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CRM solutions allow governments to promptly respond to resident inquiries and requests, empowering community members to collaborate with staff and leaders on civic improvements and process enhancements. Learn how to implement an effective resident request management strategy.
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Do you want to establish volunteer opportunities in your community to stimulate engagement and strengthen relationships? In this step-by-step checklist, learn how to create your mission statement for clarity, recruit volunteers ready to roll-up their sleeves and how to set SMART goals.
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Local government directly impacts citizens’ lives because our communities are where we live, work, play, and raise our families. But often, citizens perceive that municipalities are inefficient, difficult to work with, and technologically behind. This perception can be changed for the better by optimizing civic experiences.
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  • To engage your community and become the trusted source for information, you have to communicate the way residents want. Save time and make your community look great while reaching your residents on any device. Download our website redesign checklist to learn more.
  • There is a spectrum of recession predictions among leading economists. Yet, the majority typically agree on a rising probability that the U.S. economy will shrink in 2023 and that the chance of a recession is “uncomfortably high.” For local governments, a recession could negatively impact funding sources, budgets, and staffing. As a result, leaders need to start strategizing how to safeguard their operations before the next economic downturn.