The Future of Workforce Development

Data was collected from 750 business leaders on how technology is transforming the future of work. The workforce as we know it is in the throes of a revolution. In this Fourth Industrial Revolution, where technology is blurring the lines between the physical and digital worlds, no stone is left unturned. As new technologies emerge, innovative companies have already begun to adapt, prompting re-evaluations of workforce development strategies.

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The Ultimate Guide to Government CX

Get insights from 6 leaders working to transform government service delivery on how you can make your modernization vision a reality.

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Case Management TEI

Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ study to examine the ROI government organizations may realize with case management solutions.

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A Government for the Digital Age

How can agencies approach the disconnect between citizens and government? This handbook provides a framework that helps bridge the expectation gap and provides a DIY course for digital transformation.

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The City of Chicago

The City of Chicago 311 new solution transformed the typical call center into a modern contact center, unlocking everything from back-office information to self-service capabilities across a single, connected experience.

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Washington D.C. Department of Health Care Finance (DHCF)

The Washington D.C. Department of Health Care Finance (DHCF) built myDCAS, a centralized caseworker portal and knowledge access system, to provide employees the information they need to help answer constituent eligibility questions and process applications within a single system.

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The Douglas-Omaha Technology Commission

The Douglas County Department of Mental Health built a case management application that has been able to streamline patient intake, aggregate data and create a platform for future innovation.

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