Overview

February 9

Watch Now

Last year proved the effectiveness and importance of remote work for state and local governments. Work-from-home initiatives enabled agencies to continue delivering vital services and information to the public, while protecting their employees. For a number of reasons – including strengthening resiliency, stretching scarce budget dollars and improving employee satisfaction – the shift toward remote work will be long-lasting for many jurisdictions.  
 
Join us Feb. 9 at 11am PST/2pm EST for an in-depth look at supporting and managing remote call center agents. Experts from the Center for Digital Government and NICE inContact will explore best practices for managing long-term remote employees and the potential benefits of remote workforces in state and local government. We’ll cover:
 
  - How remote call center capabilities improve resiliency and business continuity
  - New tools for monitoring and supporting long-term remote staff
  - Strategies for managing and engaging remote workforces
  - Using flexible remote work options to improve employee hiring and retention

 

Speakers

Brian Mistretta headshot

Brian Mistretta

Director of Product Marketing, NICE inContact

Brian Mistretta is NICE inContact’s Director of Product Marketing and leads the company’s Federal State and Local Government Marketing efforts.  Mistretta has spent his career marketing both business to business and business to consumer technology solutions and brings a strong focus on delivering exceptional experience between agencies and their constituents.

Paul Clanton headshot

Paul Clanton

Senior Fellow, Center for Digital Government

Paul Clanton has over 30 years in various Information technology roles in both the public and private sectors including 20 years successfully leading Information Technology departments. He has also had roles in software development, program and project management, systems administration, and database administration. He is now turning his experience and expertise to helping government organizations get the most value from their significant investment in people, process, and technology. Paul’s leadership experience and a quest for continuous improvement has lead him to develop proven methodologies to quickly assess the people and culture of an IT organization and to implement a process to develop a unified team with a clear vision and strategy and a process to continuously improve and achieve meaningful results. Some of Paul’s accomplishments include leading two different IT organizations that earned Top-10 Digital Counties Survey awards for a combined 10 times in 12 years. An organization he led also earned an InformationWeek 500 Government Innovators award in 2010.

William (Bill) Rials, Ph.D. headshot

William (Bill) Rials, Ph.D. — Moderator

Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. Where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies, before transitioning academia and higher education, he had a diverse government technology career delivering value to state agencies, local governments, and law enforcement agencies throughout the State of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the State of Mississippi’s IT organization as a deputy to the State CIO. Dr. Rials holds a bachelor's degree in business administration from Belhaven University, a master's degree in Computer Information Systems and Cybersecurity from Missouri State University, as well as a Ph.D. in higher education administration and public administration from Jackson State University. His dissertation research involved the critical factors that affect the adoption of cloud services within the public sector. He is a noted expert in the IT and Cybersecurity space and frequently quoted by national media outlets. He is also a frequent contributor to national IT government organizations such as NASTD and NASCIO.

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