GovTech Academy: Crisis Communications and Social Media

April 21
11AM PT, 2PM ET
Duration: 60 minutes

Watch Now

Whether it be a natural disaster, an act of violence, or a controversial situation, government agencies are no strangers to crisis. Agencies across the country are experiencing an increase in major events that require crisis management – only this time, it must be managed in the form of tweets, shares and comments. Traditionally, a major crisis provoked response primarily through external media channels, but social media provides a new platform for government agencies to directly disseminate information and engage citizens for questions and information gathering.  In this GovTech Academy, you will learn how to use social media to manage a crisis from government and industry experts that have done it before.

Specifically, you will learn:

  • How to employ social media effectively in a variety of crisis situations.
  • Lessons learned by the City of San Marcos and City of South Daytona in managing their own crises
  • What your agency must consider when designing a comprehensive crisis communications plan that integrates social media.
  • How tools and technology can help mitigate the risk and record keeping challenges created by social media

Academy Trainers:

Kristi Wyatt, Dir. of Communications & Intergovernmental Relations, City of San Marcos, Texas

Jeanne Willard, Public Information Officer, City of South Daytona, Florida

Anil Chawla, CEO, ArchiveSocial

 

Academy Moderator:

Dustin Haisler, Chief Innovation Officer, e.Republic

Watch Now



Upcoming Webinars

December 17, 11AM PST

Talking Transformation: Improving Your Agency's Performance and Possibly Changing the World

[Dec 17] Authors Ken Miller and Brian Elms share ideas, examples and insights on what it takes to transform the performance of government agencies.

FREE REGISTRATION
December 17, 11AM PST

Addressing the Opioid Crisis - The Role of Technology Partnerships

[Dec 17] Hear leaders from MA, ND and NJ share best practices and lessons learned on how to combat the opiod crisis.

FREE REGISTRATION
Platforms & Programs