Overview

February 28
11AM PT, 2PM ET

Watch Now

Special districts are often the face of our communities, delivering essential services, including water and power, operating airports and seaports, and managing transit systems and parks. The experience of their customers – or the citizens they serve – is critical to their success. As user expectations around digital services and interactions evolve, special districts must rethink the experiences they provide. On February 28th at 11am Pacific/2pm Eastern, leaders from special districts throughout the country are joining Government Technology to discuss how they are reinventing the customer experience to satisfy user demands, attract and retain talent, and continuously deliver value. Register now for this hour-long, interactive webcast, where:

  • Naperville Park District's IT Director Omar Sandoval will explain how the district uses mobile technology to attract citizens to its park locations
  • Mid-Ohio Regional Planning Commission's Regional Data & Mapping Director Aaron Schill will highlight how MORPC created user personas to better understand the needs of its customers
  • Detroit Water and Sewerage Department's CIO Dan Rainey will discuss how mobile-friendly, self-service capabilities resulted in enhanced customer satisfaction
  • We will dive deeper into the technology plays in improving the customer experience

Speakers

Omar Sandoval

Omar Sandoval

Director of Information Technology, Naperville Park District

Aaron Schill

Aaron Schill

Director, Regional Data & Mapping, Mid-Ohio Regional Planning Commission

Dan Rainey

Dan Rainey

Chief Information Officer, Detroit Water and Sewerage Department

Bob Zapotocky

Bob Zapotocky

Principal Architect, AT&T Global Public Sector

Alan Cox

Alan Cox — Moderator

Executive Vice President and Publisher, Government Technology