10AM PT, 1PM ET
In the wake of COVID-19, state and local government contact centers are handling an unprecedented volume of citizen interactions. A recent survey by NICE inContact, a provider of innovative contact center software, found more than 90 percent of public sector contact centers saw traffic increases as citizens sought information and vital government services related to the pandemic. Now, contact center traffic is poised to grow even further as communities implement contact tracing initiatives designed to contain the virus.
In this environment, it’s more important than ever for government contact centers to offer digital channels like text, email and web chat. Join us July 28 at 10 a.m. Pacific / 1 p.m. Eastern to hear how these new channels enable call center staff to handle more interactions, while increasing citizen engagement and satisfaction.
Our expert panel will explain how these game-changing digital engagement options can:
-- Help existing contact center staff accommodate growing workloads and streamline issue resolution
-- Enable citizens to connect with you how and when they want
-- Provide your agency with new data that can be used to continually improve service