Taking Down Trolls: How the City of Margate Defended Their Policy with a Social Media Archive

May 5
Duration: 60 minutes

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On May 5th, join ArchiveSocial and City of Margate, FL to learn how to protect your agency’s social media pages from inappropriate posts, spam, off-topic conversations, and other activities prohibited by your social media policy.  

In this interactive webinar, City of Margate Communication & Marketing Coordinator Alison Saffold will share her story of how she handled a disgruntled citizen who accused the agency of unfairly targeting and removing her posts from the City’s Facebook page. Find out how a robust policy, consistent application of that policy, and archiving helped prevent a potential legal headache, and allowed the City to successfully neutralize a troll.

This webinar will give you the opportunity to hear from the City of Margate and ArchiveSocial and learn:

  • How a robust social media policy can help your agency maintain productive dialogue on social media sites
  • Real life examples of the benefits and liabilities agencies have encountered when using social media for citizen outreach
  • How to proactively mitigate risks and liabilities through the use of a social media policy and cost-effective archiving tools
  • How agencies can efficiently maintain digital records for social media communications in compliance with the Public Records Act.

Featured Speakers:

  • Alison Saffold, Communication & Marketing Coordinator, City of Margate, FL
  • Anil Chawla, Founder & CEO, ArchiveSocial


  • Morgan Wright, Senior Fellow for Government Technology

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