December 17

Watch Now

Join two of Governing’s best-selling authors, Ken Miller and Brian Elms, for a live webcast where they will share ideas, examples and insights on what it takes to transform the performance of government agencies. In addition, submit your questions before the webcast so we can build the agenda around your needs. Wherever you are in your agency’s transformation, from start-up to burnt out, join Brian and Ken for an engaging, funny and always practical discussion about how to increase government’s capacity to do more. 

This webinar will:

  • Discuss real-world examples that helped improve performance
  • Explore challenges and how to overcome them  
  • Reveal actionable insights that you can take back to your organization and implement
  • Answer your most pressing questions – live! 


Ken Miller

Ken Miller

Founder, Change & Innovation Agency

Ken Miller is the founder of the Change & Innovation Agency, a firm dedicated to increasing
government’s capacity to do more good. Ken has worked with amazing people in the most difficult
environments to tackle the big issues facing government today.
Ken was the Deputy Director of the Missouri Department of Revenue, where he was part of a
transformation effort that reduced the time to issue tax refunds by 80% (fastest in the nation) at less
cost and cut wait times in motor vehicle offices by half. The agency received a State Quality Award –
one of only a handful of government agencies in the country to receive such a distinction. Ken was
then named Director of Performance Improvement for Missouri State Government, one of only two
states to receive an A grade from GOVERNING for Managing for Results.
Ken, named one of the country’s top change agents by Fast Company magazine, is the author of three
books: Extreme Government Makeover: Increasing Our Capacity To Do More Good, We Don’t Make
Widgets: Overcoming the Myths That Keep Government From Radically Improving, and The Change
Agent’s Guide to Radical Improvement. He has also written numerous articles and columns on how to
improve the performance of government.

Brian Elms

Brian Elms

Innovation Practice Lead, Change & Innovation Agency

Brian Elms is the author of Peak Performance and an Urban Leadership Fellow at the University of Nevada Las Vegas. He is the Innovation Practice Lead at the Change & Innovation Agency concentrating on helping governments solve management and performance challenges. He served as the Director of Peak Academy and Analytics for the City and County of Denver for more than five years. Brian specializes in government innovation and process improvement providing management expertise to government agencies, elected officials, and nonprofits.
“Irreverent, honest and straightforward,” Brian is nationally recognized for sparking innovation in governments throughout the country. His work has been replicated in more than a dozen cities around the country.
Brian started his career in public service after graduating from Regis University and joining AmeriCorps as a team leader. He worked for the Governor Rendell Administration in Pennsylvania as the Policy Director for the Department of Aging. He worked for AARP as a Legislative Specialist and served as the Assistant Director of Government Affairs at Denver International Airport.
Brian is a Lean Black Belt, a certified Six Sigma Green Belt, and a Change Management professional. In his prior role as Director of the Peak Academy, he developed curriculum, training, and consulting services that focus on employee-led performance management and continuous improvement. Since its inception in 2012, Peak Academy initiatives have saved the City and County of Denver more than $30 million and the Academy has provided training to more than 7,000 public and nonprofit professionals.
Brian joined the Change & Innovation Agency two years ago to focus on creating employee-driven innovation programs around the country. He is currently working with more than a dozen governments to launch programs that impact and improve the lives of employees and their clients.

Paul Taylor

Paul Taylor — Moderator

Editor, Governing

Paul W. Taylor, Ph.D., is the editor-at-large of Governing. He also serves as the chief content officer of e.Republic. Prior to joining e.Republic, Taylor served as deputy Washington state CIO and chief of staff of the state Information Services Board (ISB). Dr. Taylor came to public service following decades of work in media, Internet start-ups and academia. He is also among a number of affiliated experts with the non-profit, non-partisan Information Technology and Innovation Foundation (ITIF) in Washington, D.C