We asked technology leaders at state and local governments across the country what they're using to enable public servants to work without coming into an office. Here's what nine of them said.
From Andrew Buss, Deputy CIO for Innovation Management:
1. Has your office supported/been asked to support remote/telework capabilities for your agency or other agencies?
Yes, the Office of Innovation and Technology (OIT) has been asked to support remote work on behalf of our municipal government. We have been working to ensure that city employees whose work can be performed remotely are equipped with the technology and knowledge to do so.
2. Was that before or after the coronavirus started spreading?
Over the last year or two, the city has been testing remote work through both an enterprise-level policy as well as individual agency policies. The enterprise-level policy enabled remote work in the event of a home or personal emergency that precluded someone from physically being in the office. About three months ago, our office implemented a remote work policy which permitted more planned and scheduled remote work. These policies have been working well and have given OIT an opportunity to prepare our own infrastructure, equipment deployment, and habits to strategically support remote work for city employees.
OIT had also started an enterprise-wide effort to implement Microsoft Teams as the communication and collaboration platform of choice recently. This work began about one month before the coronavirus outbreak and has proven critical to enabling a larger part of the workforce to work from home.
The current situation has accelerated these preparations for remote work, but our early efforts at supporting remote work from a strategic standpoint have proven helpful during the coronavirus. There are simply more city employees who are able and comfortable with remote work now than there were even a year ago.
3. What solutions do you have that enable remote/telework?