Governments are increasingly turning to tools like social media, mobile apps and new website capabilities to deliver information and services and to encourage citizen engagement. However, all the buzz around new social media capabilities can sometimes distract governments from what citizens care about most – getting the information they need, when they need it. So, how can a government improve citizen access and participation online while not being distracted from the fundamentals of information and service delivery? This Center for Digital Government issue brief offers some advice to governments looking to engage their citizens with digital tools. A digital practices checklist helps them assess what they are doing currently and discover new ideas for next steps.