Helping cities and counties modernize with the cloud.

The machine learning journey eBook explores and outlines six steps that public sector organizations can take to establish and begin their machine learning (ML) journey.

Mid-sized cities and counties are investing broadly in data modernization; however, they may be missing opportunities to full leverage what’s truly possible with cloud-based solutions and advanced data tools.

Before the city of Tacoma, Wash., adopted cloud-based live chat technology, it played a lot of phone and email tag with property owners, developers, contractors and other constituents. Read this case study to learn how the cloud has helped the city’s planning and development services department deliver superior constituent services.

Read this report to find out how mid-sized local governments are managing their data, their top challenges and how hybrid cloud environments will play an important role as these organizations modernize their legacy systems.

This report details how mid-sized governments use shared services to improve the quality of their services and lower costs while allowing them to scale to meet the needs of their constituents.

Read this paper to learn how three strategies can help mid-sized local governments increase cyber protection and resiliency.

Read how mid-sized city and county leaders are looking to make data-sharing practices learned through the pandemic sustainable for the future.

This brief discusses the role of shared services as governments apply lessons learned during the COVID-19 pandemic and local government leaders’ vision for leveraging new technology to improve ongoing operations and community services.

As local governments continue to accelerate their digital transformation initiatives, in large part due to the pandemic, it will be more important than ever before for them to maintain robust security strategies and capabilities.

Digital transformation began before the pandemic but rapidly accelerated during the pandemic response due to building closures and other social distancing measures. Employees needed the ability to work fully from home, and constituents needed no-contact and paperless options to make payments, obtain licenses, submit building plans, and conduct other business without visiting a city hall or other government office. Learn how government leaders in mid-sized local government jurisdictions are approaching IT modernization.

Read this handbook for step-by-step insights on how to become a change agent within the procurement process and get actionable information to develop modern policies and best practices for cloud purchasing.

Alameda County’s public health department was quickly overwhelmed with calls from citizens in response to COVID-19. Read how they setup a remote call center solution within 24 hours which improved internal efficiencies as well as the citizen experience.

Learn strategies to better navigate emergencies and disruptors to maintain business continuity, including lessons learned from COVID-19, a resiliency framework, technology pillars crucial for resiliency, and more.

Build expertise to better support cloud initiatives and accelerate innovation.